Frequently asked questions

No. Google alone decides whether an account is reinstated or products are approved. We investigate likely causes, correct the issues within your website, settings and product data, and help you request a review when the account is genuinely ready. Anyone promising guaranteed reinstatement is promising something they don't control.

Google's notices rarely give specific reasons. Common causes include missing or inconsistent business and contact information, unclear shipping, return or refund terms, pricing or checkout inconsistencies, and unsupported product claims. Our audit looks for these issues across your store, checkout and Merchant Center settings.

A disapproval affects individual products — usually because of data, landing-page or product-policy issues. A suspension affects the whole account and stops all products from showing. Disapprovals are often resolved through feed and page corrections; suspensions usually need a broader review of the store and business information.

Google doesn't publish a fixed timeline, and review times vary. We can't influence or speed up Google's review. We will tell you when we believe the account is ready for a review request, and why.

No. Creating replacement accounts to evade a suspension breaks Google's policies and can lead to further enforcement. We also won't submit misleading or invented business information. We work on your existing account and the underlying issues.

It depends mainly on how quickly your product data, branding and business information are ready. We confirm an estimated timeline in your written scope before work starts, once we know what you're providing.

Accurate business details (trading name, contact email and, where applicable, a returns address), product data and images from your supplier, your logo or brand assets, your real shipping and returns terms, and access to your Shopify account. We build policy pages from this information; we never invent it.

Shopify is our main platform. We also handle troubleshooting, product management and migrations involving WooCommerce, BigCommerce and Wix. Tell us your platform and we'll confirm whether the work is a good fit.

Yes. The store is yours, and we include a handover walkthrough so you can manage products, pages and navigation yourself.

The Store Launch package ($499 one-time) includes up to 20 product listings built from product data you supply. Additional products can be added at the per-product rates on our pricing page.

The Product Management package ($199/month) includes up to 50 standard product updates per month. A standard update is one product created or edited from supplied data. Larger volumes are quoted separately.

We'll let you know before the limit is reached and confirm the cost of any additional work. Nothing beyond your agreed scope is started or billed without your approval.

Each plan includes a maximum number of working hours per month — for example, up to 40 hours in the Ecommerce Virtual Assistant package. Time is logged against tasks and summarized in your weekly report.

Not by default. Hours are a monthly allowance. If your workload varies from month to month, we can agree a different arrangement in writing.

No. Complete Store Operations includes up to 80 hours per month shared across all included VA and product-management work — not 80 hours for each service.

No. Virtual assistant and support services are provided during working hours agreed at onboarding. We don't offer 24/7 coverage.

Monthly services run month to month unless your written proposal states a minimum term. One-time projects are covered by the scope you approve before work starts.

Prices are in US dollars. One-time projects are invoiced as set out in your proposal, which may include payment before work starts. Monthly services are invoiced in advance for each month. We never collect card details through this website.

Published prices are starting prices or ranges. Your final price depends on scope and is confirmed in writing before chargeable work begins.

No, unless explicitly agreed. Shopify plans, paid themes and apps, ad spend, email and helpdesk platforms, automation tools and supplier fees are paid by you directly to the provider.

Only what the work requires — usually a staff or collaborator account on your store and user access to tools such as Merchant Center or Google Ads. We never ask for the password to your own account, and you can remove our access at any time.

We work through individual staff or collaborator accounts rather than shared logins, request only the permissions a task needs, and ask you to remove access when the work ends. We access customer data only to perform the agreed tasks.

If you ask for work outside the agreed scope, we'll explain how it affects price and timing and wait for your written approval before going ahead.

Yes. You can cancel by email before your next billing date. Services already paid for continue until the end of the current billing period.

Refunds depend on the work already completed. If you cancel a one-time project before work starts, we refund what you paid, minus any non-recoverable third-party costs. Completed work isn't refundable. Our Refund Policy sets out the details.

Our fees cover the investigation and corrective work performed, not Google's decision, which we don't control. That's why we explain the scope, limits and likely next steps before you commit to any paid work.