Ecommerce Virtual Assistant Services
Trained assistants for order administration, tracking, supplier follow-ups and catalog upkeep, working within monthly hour allowances and written procedures.
From $99/monthView service
Ecommerce Operations & Virtual Assistants
Order fulfillment and supplier coordination without the daily chasing
FHAVI monitors your orders from placement to delivery: checking that orders reach suppliers, following up on delays, resolving tracking exceptions, and keeping you informed about supplier performance.
The problem
Fulfillment problems are usually discovered too late
When an order sits unprocessed at a supplier or a tracking number stops updating, the first sign is often an unhappy customer. By then, a refund or dispute may be unavoidable.
Regular checks and early follow-ups catch problems while there is still time to fix them.
Who this service is for
- Stores using DSers, AutoDS, CJdropshipping, Zendrop or direct suppliers
- Merchants working with several suppliers at once
- Stores with frequent delayed or lost shipments
Problems we address
Common fulfillment management issues we work on
- Orders failing to sync or process at the supplier
- Tracking numbers that never update
- Wrong, damaged or missing items
- No overview of supplier reliability
Deliverables
What the work includes
The exact deliverables for your project are confirmed in your written scope.
Daily order checks
Confirming orders are placed and processed with suppliers.
Supplier follow-ups
Chasing delays, stock problems and defective items.
Tracking exception handling
Investigating stalled, returned or lost parcels.
Address and order corrections
Resolving address problems with customers and suppliers.
Supplier performance notes
Delays and issues recorded by supplier for your review.
Weekly fulfillment summary
Open issues, resolved cases and decisions required.
Scope
What's included — and what isn't
Clear boundaries keep projects on budget and avoid surprises.
Included
- Work within your supplier apps, email and store admin
- Communication with suppliers on your behalf
- Weekly reporting
Not included
- Paying suppliers or approving reorders without your authorization
- Warehousing, packing or physical logistics
- Supplier sourcing and contract negotiation
- 24/7 monitoring
Pricing
Fulfillment Management pricing
Starting prices in USD. Third-party costs such as apps, subscriptions and ad spend are excluded unless agreed.
| Service | Billing | Starting price |
|---|---|---|
| Supplier and fulfillment coordinationMonthly | Monthly | $199–$499/month |
| Store operations managementMonthly | Monthly | $399–$999/month |
Related packages
Fixed-price packages that include this type of work, with stated limits.
Ecommerce Virtual Assistant
Monthly subscription$349/month
Up to 40 working hours per month
Package details: Ecommerce Virtual AssistantComplete Store Operations
Monthly subscription$799/month
Up to 80 hours per month, shared across all included services
Package details: Complete Store Operations
Engagement process
How we work on this service
Step 1: Map your fulfillment flow
We document suppliers, apps, order routing and common problems.
Step 2: Set check routines
We agree how often orders are checked and when issues are escalated.
Step 3: Daily coordination
Orders are checked and exceptions followed up within agreed hours.
Step 4: Weekly summary
You see open issues, resolved cases and supplier performance.
Do you pay suppliers on my behalf?
Not by default. We never make payments or financial transactions for you unless you set up a specific written arrangement.
Which dropshipping apps do you work with?
Common tools such as DSers, AutoDS, CJdropshipping and Zendrop, as well as email-based suppliers. We confirm your setup during onboarding.
Can you find better suppliers for me?
Supplier sourcing isn't part of fulfillment management, but our product research service can assess alternative supplier options.
Related services
Often combined with
Ecommerce Customer Support
Inbox and helpdesk management using your policies and approved templates, with clear escalation rules for refunds, disputes and sensitive cases.
From $299/monthView serviceAI & Workflow Automation
Practical automations for repetitive store operations — order alerts, catalog enrichment, support triage, reporting — with human review where it matters.
From $199View service
Stop chasing orders yourself
Tell us about your suppliers, apps and typical daily order volume.
Prefer email? Write to md@fhavi.com