Ecommerce Customer Support
Inbox and helpdesk management using your policies and approved templates, with clear escalation rules for refunds, disputes and sensitive cases.
Growth, Marketing & Automation
The problem
Without automated flows, abandoned carts and first-time buyers receive generic platform emails or nothing at all. Poorly configured sending also risks landing in spam folders.
We set up a clean foundation: correct consent settings, an authenticated sending domain, and flows written for your store.
Problems we address
Deliverables
Klaviyo, Shopify Email, Omnisend or your chosen tool, connected to your store.
Sending-domain authentication (SPF, DKIM and DMARC) configured where you have DNS access.
Welcome, abandoned cart, browse abandonment, post-purchase and win-back.
Branded, mobile-friendly email templates.
Consent-aware sign-up forms that don't interrupt shopping.
Planning, writing and scheduling campaigns on the monthly plan.
Scope
Pricing
| Service | Billing | Starting price |
|---|---|---|
| Email marketing automation setupOne-time | One-time | $149–$399 |
| Email marketing managementMonthly | Monthly | $149–$399/month |
If this work is part of a larger project or several stores, a custom quote may be simpler than individual rates.
Request a custom quoteEngagement process
We review your platform, list, consent settings and existing emails.
You approve which flows to build, with timing and content outlines.
Flows and templates are built and tested on desktop and mobile.
Flows go live; on the monthly plan we also run campaigns and report.
Related services
Inbox and helpdesk management using your policies and approved templates, with clear escalation rules for refunds, disputes and sensitive cases.
Accurate GA4, Google Ads and purchase tracking, consent-aware configuration and plain-language monthly reporting.
Structured reviews of product pages, navigation, cart and trust information, followed by focused implementation of the changes you approve.
Tell us which platform you use and what is currently running.
Prefer email? Write to md@fhavi.com